At Royal Ruby Tea, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward refund and returns policy to ensure your peace of mind.
1. Eligibility
You may request a refund or return for any product purchased directly from Royal Ruby Tea within 7 days of delivery. To be eligible, the product must be unused, in the same condition that you received it, and in the original packaging.
2. How to Initiate a Refund or Return
To initiate a refund or return, please contact our customer service team at [contact email] with your order number and reason for the return. We will provide you with instructions on how to proceed.
3. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
5. Exchanges
We currently do not offer exchanges. If you would like to exchange an item, you will need to return the original item and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a refund, depending on the situation.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at Info@rubytea.in
