FREQUENTLY ASKED QUESTION
Please find the frequently asked questions regarding Royal Ruby, our products, and locations below. If you cannot find the answer to your question here, we invite you to contact us by email at info@royalrubytea.com
Our Products
At Royal Ruby Teas, we take pride in our meticulous selection of the finest tea leaves and our commitment to crafting innovative blends that deliver exceptional flavor and aroma.
We suggest using freshly boiled water and steeping our teas for the recommended time indicated on each product to ensure that you enjoy the full depth of flavor in every cup.
Tea is known for its antioxidants and potential health benefits. While we do not make specific health claims, our teas are crafted with quality and wellness in mind.
You can sign up for our newsletter on our website to receive updates about new products, special promotions, and exclusive offers. Also, follow us on social media for more tea-related content and updates.
To enjoy the following benefits, you will need to register an account with us:
- Track your orders and review past purchases
- Request a return or exchange directly from your account
- Add products you love to your Wish List
- Save your favorite shipping addresses for quicker shopping next time.
Please be assured that we take data protection seriously, and your information will only be shared with third parties if they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.
To reset your password, follow the "Forgotten Password" instructions on the "Sign In" page. Please note that for security reasons, we are unable to send your old password via email.
We accept Debit, Credit Card, and Net Banking. All payments are processed through a secure checkout system provided by Razor pay. If you prefer to place an order by telephone, please contact us.
To find out about delivery options and shipping costs to your location, please refer to our delivery section.
Once you have placed an order, you can only cancel a portion or the entire order if it has not been dispatched. You cannot add additional items or combine orders. Any additional items must be purchased through a separate order.
Please contact CustomerService@royalrubytea.com to request a change or cancellation of your order. We will inform you about the eligibility of your request as soon as possible after receiving it.